Practo, a digital healthcare platform, is strengthening its AI-led transformation strategy as it builds intelligent systems designed to support healthcare decision-making at scale. The development comes as the company witnesses strong global momentum following its expansion into the United States, where its marketplace has crossed USD 100 million in Gross Merchandise Value (GMV), driven entirely by AI-powered agentic systems that enable healthcare discovery, decision-making and care navigation.

The company stated that artificial intelligence is already operating at significant scale across its platform, handling more than 20,000 AI-driven calls and chats daily. These systems are designed to provide users with accurate and timely healthcare information, helping patients navigate medical decisions more effectively and ensuring continuous and reliable engagement during critical healthcare situations.

Practo said its long-standing experience in healthcare technology and patient-provider ecosystems positions it to build an ‘AI brain’ for healthcare. The company aims to apply intelligence across every stage of the healthcare journey to support patients in making informed decisions, assist healthcare providers with contextual insights and improve overall treatment outcomes.

As part of its broader AI expansion, Practo is continuing to invest in advanced AI engineering capabilities and is hiring experienced professionals across staff and leadership roles. These teams will focus on building intelligent healthcare systems capable of operating at scale while addressing the complexity and sensitivity of real-world healthcare workflows.

The company noted that its AI systems are deeply integrated into healthcare processes where decisions are time-sensitive and outcome-driven. The technology is designed to understand medical context, guide patients and providers and continuously improve through real-world interactions and feedback.

Practo’s AI framework is built around multiple layers of intelligence, including Clinical Intelligence, which interprets complex healthcare data to support medical decisions; Consultation Intelligence, which provides doctors with contextual patient information during interactions; and a Care Companion layer that guides patients throughout their healthcare journey.

The company believes that integrating these systems into a unified AI-driven ecosystem can help shift healthcare from fragmented interactions to a more connected, guided and outcome-focused experience for patients and providers globally.